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Troubleshooting

The TV App Not Working or Loading? 9 Fixes That Actually Work

Author
Editorial Team
Published
Reading time
2 min read
A streaming dashboard with a connection and playback status indicator

A stream that will not load is almost never a mystery — it is nearly always one of a small set of causes, and they are worth checking in order of how likely and how quick they are, rather than jumping straight to reinstalling everything.

  • Refresh and check your connection first — fixes most cases
  • Buffering is a bandwidth issue; lower the quality
  • Clear cache and update your browser if it persists
  • A platform-wide outage is rare; a single stream failing is common

Quick checks first (under two minutes)

  1. Refresh the page or restart the app — this alone fixes a surprising share of cases
  2. Confirm your internet connection is actually up by loading any other site or video
  3. Try a different title or channel to see if the problem is specific to one stream
  4. Check the time — some channels and events are genuinely offline outside their broadcast window

If it still won't load

  1. Clear your browser's cache and cookies for the site, then reload
  2. Update your browser to the latest version — older builds miss codec and player updates
  3. Disable ad blockers or privacy extensions temporarily; some interfere with video players
  4. Switch from Wi-Fi to a wired connection, or move closer to the router
  5. Try a different browser entirely to rule out a browser-specific issue

If it's the Android app specifically

SymptomFix
App crashes on openClear app cache and storage, then relaunch
App won't installRe-check "install unknown apps" permission, redownload the APK
App opens but nothing playsConfirm you're on the latest version from the official download
Update seems stuckUninstall the old version fully before installing the new APK

When the issue is server-side, not yours

Occasionally the problem genuinely is on the platform's end — scheduled maintenance, a temporary outage, or a batch of stream links refreshing. If every title fails the same way across multiple devices and networks, this is the most likely explanation, and the fix is simply trying again a little later.

If you haven't installed it yet, start with the download guide →

Still stuck? Get in touch and report what you're seeing →

One specific stream always failing? It may be a regional restriction, not a bug →

Confirm what's actually in the channel line-up first →

The short version

Refresh, check your connection, try a different title, then clear cache and update your browser — in that order. That sequence resolves the overwhelming majority of "not working" reports without needing to touch anything else.

Frequently Asked Questions

Why is the TV app not working right now?

Usually one of: a weak connection, an outdated browser, a stale cache, or a temporary server issue on the specific stream you picked. Working through the checklist in order resolves almost every case.

Is the TV app down for everyone or just me?

Try a different browser or device on the same network first. If it loads there, the issue is local — a cache, extension or browser setting, not the service itself.

Why does it keep buffering?

Buffering is almost always a bandwidth or connection-stability issue. Lower the playback quality and move closer to your router, or switch from Wi-Fi to a wired connection if possible.

Why won't a specific channel or title play?

Individual stream links can go down independently of the rest of the platform. Try a different title or channel to confirm, then retry the original one later.

I just installed the Android app and it crashes on open — what now?

Clear the app's cache and storage from Android settings, confirm you installed the latest version from the official source, and reinstall if the crash continues.

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